Showing posts with label medical paperwork. Show all posts
Showing posts with label medical paperwork. Show all posts

Saturday, March 22, 2014

Hospital Beds and Other Furniture

Let's begin with my desk:


Which is kind of amazing, considering it was barely visible and could not be approached without fear of bodily harm a week ago. My tax prep stuff is not quite yet off to the accountant, but I'm close. Very close. I predict that the file for a certain story I'm revising will be opened this evening.

Things are not going so well with the hospital bed for my mom. Every week for the last month, I've called the company that will be providing the bed after Medicare approves it. Every week, I've also called the doctor's office. The Company assures me that they are trying assiduously to get the paperwork that Medicare requires of the Doctor. The Doctor assures me that they've sent it to the Company. I call the Company back; they say yes, the Doctor has sent This but not That. I call the Doctor; they say, oh, we will send That. I call the Company who says, well, yes, they sent That, but they did it wrong. Repeat. Repeat. And on and on.

On Friday, while the blessed Rosa was with my mom, I drove to the Company. Hi, I said, just thought I'd stop by and see if we could phone the Doctor together, so that I'm not in the middle of this weird ping-pong game, blindfolded. Well, I didn't say that exactly, but something much more prosaic. Sure, the guy said. For fifteen minutes, the Doctor's line was busy. Okay, I said, how about you show me exactly what you need. I will go get it and bring it back to you today.


They actually have a hand-out that explains what Medicare needs. The piece the Doctor failed to provide is explained in the photo above, annotated and highlighted, propped up against my dashboard. I took it to the Doctor. Explained. Wrote my mother's name and birthdate on it. I'll wait for it, I said. Oh dear, that's not how it works, the woman behind the desk said. Oh yes it is, I almost said, mentally unfurling a sleeping bag and pillow while I yawned and stretched and said, I'm waiting for that fucking piece of paper, and I plan on sleeping here. Instead, I said okay. She said, I'm sorry. The doctor will get to it soon. I said, Thank you.

That was Friday. At approximately 11:30. The Woman said they would fax it to the Company. Uh-huh.

And you know what, I don't really blame the Doctor or the Woman at the front desk. Or the Company. I blame Medicare. The pile of paper the Doctor has already sent the Company is enough to paper the wall of a large room. The doctor wrote out a prescription for a hospital bed, just like he writes out a prescription for my mother's 10mg opiate pain killers. I could sell those. I could take those little pills myself and get doped up enough to never give a damn about her hospital bed. No big deal. Here's one little piece of paper. Now sign here. Take it to the pharmacy. Bingo. Opiates. A hospital bed? Nope. Let's not give an old woman who's almost 90 and in constant pain a hospital bed. God knows what might happen.

Monday I will call the Company. Visit the Doctor again, if necessary. When I get that bed, I'm going to work on changing the regulations. Any tips, readers?

Oh, and of course, when we get the bed, I'm gonna have a crazy party. We'll raise our heads, and then our feet, oh my god, we'll put up the sides so we don't fall out and then we'll put the sides back down and take pain pills until we fall on the floor.

Monday, October 22, 2012

Elderly Woman Literally Buried by Avalanche of Paper



After completing the following rant. This is what I will drink.


My mom has been to seven different doctors since she arrived here in Margaritaville. She's had her pacemaker tested. She's had a bone density scan, an electrocardiogram and a test of her carotid artery. Tomorrow she'll have an ultrasound of her legs, and it was filling out the paperwork in advance of this upcoming appointment that has pushed me over the edge. Eleven pages to fill out. Much of it redundant. All of it completely redundant when you consider that each doctor's office has required the same information over and over again. Why? Couldn't there be a universal form that one fills out with the primary care physician? Couldn't a copy of that form be given to the patient and then carried to the next doctor and the next, etc, etc? What if the patient had a flash drive? Oh, wow. How long have flash drives been around? For fucking ever. So why oh why are the elderly being abused with reams and reams of paper? A lot of these folks already wear glasses, hearing aids, false teeth, and are strung with a  "I've fallen and can't get up button." What if they also had a cool little bracelet or key fob or necklace with a fucking flash drive that contained all of the relevant medical information?

In addition to my own pre-printed list of my mom's meds (there are 14 including the supplements) that I give to the doctor's offices to copy, I have now created a pre-printed list of her surgeries (9) and her diseases and conditions (14). AND, HEY, DOCTOR'S OFFICES OUT THERE, IT WOULD BE FUCKING FABULOUS IF THERE WAS A COVER SHEET WITH THIS SIMPLE QUESTION: Is the patient hard of hearing? Letting the doctor and staff know that right off the bat could be an immense help, dontcha think? And then maybe there could be some fabulous continuing education classes on how to talk to a hard-of-hearing person. Or maybe doctors and their staff could follow this one little rule. LOOK AT THE HARD-OF-HEARING PATIENT WHEN YOU SPEAK TO THEM. Look. At. Them.

That is all.